Our return policy lasts for 7 days from the date of delivery. If 7 days have passed since the delivery date, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide proof of purchase.

Faulty Products:

If you receive a faulty product, please contact us immediately at our Support center. Faulty products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, major difference between the photographed product and the product received.

Out of Stock:

In the event that an item is out of stock, our customer service staff will contact you and provide you with a status update. Customers are eligible to ask for a partial refund (covering some of the item cost and the shipping fee) in the event of not receiving email notification.


If there is a size issue with your order, please take clear photographs of the items while placed on the ground and place a ruler or measuring tape to measure out the differently sized part. The photos should then be submitted to the after-sales team. We will provide a reply to your problems as soon as possible. Please note the following RMA criteria relating to size differences: Custom made item: Deviation from the original size by over 2CM; Not custom made item: Deviation from the original size by over 3CM.

Missing or Wrong Items:

If you receive a package with missing or wrong items, please contact us immediately. A partial refund is offered for missing or wrongly shipped items. We will provide a reshipping service in the event of missing or wrongly shipped accessories, a partial refund on the item fare is offered in the event of accessories being unavailable for reshipping.

Return Procedure:

To initiate a return, please contact our customer service team for further advice. If your return is approved, you may ship the package to the designated shipping address provided by our customer service team. Customers have to cover the shipping fee for the package return. We will provide a partial refund as long we receive the return package. To help us, the customer should provide all relevant tracking information. Shipping cost is non-refundable in any case as this amount is paid to the shipping company.

Thank you for shopping with us!

Need help?

Contact us at info[at]gonchas[dot]com for questions related to refunds and returns.

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